Consumer terms and conditions (PDF here)
Please read these terms and conditions carefully before placing your order and retain a copy of these terms and conditions for future reference.
In these terms and conditionswe, us and our refer to Europe Home Security Limited and/or trading names, registered in England and Wales under company number 05771821. In addition you and your refer to the purchaser of any goods from us and contract means the contract and/or services between you and us for the sale by us to you of any goods and/or services you order from us. Order means any order for goods and/or services you order from us placed by you with us for the purchase of goods and/or services from any website page owned and managed by us. Consumer means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession. Website means any website or domain managed and/or owned by us. Checkout means the final website page where you finalise the order and would give confirmation details of the goods and/or service, delivery address and options and payment method.
2. Business sales:
Ifyou order goods other than as a consumer then these terms & conditions do not apply.
3. Terms of the contract:
Ifyou place an order for goods as a consumer, these terms and conditions apply to your order and to the contract between you and us.
Wemay change these terms and conditions at any time. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes on our website.
4. When the contract is created:
Nocontract exists between you and us until we notify you that we have accepted your order and delivered the goods.
We are not obliged to accept your order.
5. International Buyers - outside the European Union:
Import duties, local taxes, and charges arenot included in the item price where applicable. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying any products.
6. Description and price of goods:
Wemake every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods then you will receive a full refund.
7. Delivery and customer inspection:
a.We will deliver the goods that you order to the delivery address you give when you place your order. Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we not do make a delivery at the delivery address within the applicable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge. If there is no one available to accept the delivery when the goods arrive by post or the courier arrives, the post office or courier will keep the goods for a specific time period and you can arrange for a new delivery date. After the specific time period we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery. If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery. If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as possible.
b.When the goods are delivered to you the goods will have been inspected by us prior to despatch and security sealed. Upon receipt:
i.Any losses / physical damage must be reported to us immediately upon receipt of the goods to you.
ii.In the event that goods are missing and / or damaged and you fail to immediately report this then we cannot be held liable.
iii.You may NOT cancel your contract with us under the Distance Selling Regulations where specific items (as stipulated) have had the security tags removed and been unsealed by you.
8. Order cancellation under European Distance Selling Regulations:
Youmay cancel the contract under the Distance Selling Regulations by notifying us no later than seven working days (unless otherwise stipulated) after we and/or our consignor deliver the goods. We strongly recommend that you do this by emailing our returns department as detailed on our website. You may NOT cancel your contract with us under the Distance Selling Regulations where specific items (as stipulated) have had the security tags removed and been unsealed by you.
Ifyou cancel the contract under the Distance Selling Regulations you must take reasonable care of the goods from the time you receive them until you return them to us. If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you any direct costs for recovering the goods.
9. Faulty goods:
In theseterms and conditions, faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, used otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer. We are unable to guarantee any batteries purchased in conjunction with goods and will only offer 1 month warranty on batteries purchased as individual items.
You should notifyus as soon as possible if you discover that any goods are faulty goods. Our website gives details of how to notify us of any faulty goods and how to arrange for the problem to be resolved.
If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods.
10. Returning goods:
Whenyou return goods to us for any reason you must ensure that they are properly and securely packaged and labelled with our returns address; you are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you and you are responsible for any damage or loss in transit where you arrange the transport.
11. Force majeure:
Weshall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.
12. Limitation of liability:
Weshall not be liable to you for any loss or damage where there is no breach of a legal duty owed to you by us or by our employees or agents; where such loss or damage is not reasonably foreseeable to us when we accept your order or to the extent that any increase in loss or damage results from breach by you of any term of the contract. Our maximum liability to you under the contract shall be twice the value of the goods that you ordered. Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or limit.
Theseterms and conditions do not affect your statutory rights.
Images of goods onour website are for illustrative purposes only and may differ slightly from the actual goods.
Theseterms and conditions and the contract are subject to English law.